The requirements listed below are representative of the knowledge, skill, and/or ability required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.

Maintains strict confidentiality in all departmental and company matters.

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.

Responsible for the data integrity of customer database.

Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.

Answers questions accordingly and makes recommendations for improvement based upon feedback.

Takes customer and Team Members calls related to CRM campaign initiatives.

Ensures customer service standards are followed by all team members and addresses issues as they arise.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.

Ensures CRM marketing campaigns are delivered on time and on budget.

Assists with creation, management, and execution of CRM campaign events.

Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.

Makes suggestions for improvements as needed.

Works with creative team to develop marketing collateral for campaigns as needed.

Makes recommendations for improvement as needed.

Responsible for verifying offers and ensures accuracy for market distribution.

Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.Assists with managing marketing reinvestment strategy for CRM campaign programs.Executes offers for campaigns and pushes them to customer database for distribution.Maintains and updates the customer database within the casino management system (CMS).Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.Supports and administers operational goals and monitors achievements of performance and profit objectives.ESSENTIAL RESPONSIBILITIES include the following.

Hollywood casino marketing